Privacy Policy

This Privacy Policy explains how VANTOR handles personal information when you use chimneyvantor.com, contact us, or submit a lead form connected to VANTOR through Meta, Facebook, or Instagram.

Information you choose to provide

When you submit a website form, Meta lead form, email, or other inquiry, you may provide information such as:

• Your name
• Your phone number and email address
• Service-request details and scheduling preferences
• Property or service-location information you choose to submit
• Other information included in your message or form answers

Information received from Meta

If you submit a VANTOR lead form through Facebook, Instagram, or another Meta service, Meta sends VANTOR the information you chose to enter in that form. The information received depends on the form and the answers you provide. Meta also handles information under its own terms and privacy policies.

How VANTOR uses information

VANTOR may use the information described above to:

• Respond to questions and service inquiries
• Discuss, schedule, or provide requested services
• Manage customer communications and follow-up
• Maintain business and customer records
• Operate, protect, and improve the website and related business systems
• Understand and manage advertising inquiries and lead sources
• Comply with applicable law and protect people, property, and systems

Service providers

VANTOR may use reasonable service providers to operate the website, communications, hosting, customer relationship management, advertising, and related business systems. These providers may process information as needed to provide their services to VANTOR and may have their own legal or security obligations.

When information may be disclosed

VANTOR may disclose information when reasonably necessary to work with the service providers described above, comply with applicable law or legal process, respond to lawful requests, investigate misuse or fraud, enforce applicable terms, or protect the rights, safety, property, and security of VANTOR, customers, or others.

VANTOR does not sell personal information for money.

Security

VANTOR uses reasonable administrative and technical measures intended to protect the information it handles. No website, transmission method, or storage system can be guaranteed completely secure. Please do not submit passwords, authentication codes, or other information that is not needed for your inquiry.

Your privacy choices

You may ask VANTOR to review, correct, or delete information associated with you, subject to reasonable verification and information that may need to be retained for legitimate legal, accounting, security, fraud-prevention, dispute, or operational purposes.

For deletion steps, see ourData Deletion Instructions. You may also email office@chimneyvantor.com with a privacy question or request.

Updates to this policy

VANTOR may update this Privacy Policy as its website, connected services, or legal obligations change. The date at the top of this page shows when the policy was last updated.