Privacy Policy

This Privacy Policy explains how VANTOR (“we,” “us,” or “our”) handles information when you visit our website at chimneyvantor.com or reach out to us for chimney services. VANTOR is the brand we use for our website and our service work.

We are a service-area home-services business based in Boise, Idaho, and we serve the surrounding Treasure Valley. We travel to our customers, so we do not operate a public storefront and do not publish a street address.

How to contact us

If you have any questions about this policy or about the information we hold, reach us at:

• Email: office@chimneyvantor.com
• Phone: (986) 212-1712

Information you give us

When you use our contact form, we collect the details you choose to submit. The form asks for your:

• Name
• Phone number
• Email address
• The service you are interested in
• Your message or a description of what you need

You may also share additional information when you call, email, or text us, such as your address for scheduling a visit or details about your chimney or fireplace.

Information collected automatically

When advertising or analytics tools are enabled on this website, some basic technical information may be collected automatically, such as your device type, browser, general location derived from your IP address, the pages you view, and how you arrived at the site. This helps us understand how the website is used and whether our marketing is working.

We describe the specific tools and how you can control them in ourCookie Policy.

How we use information

We use the information described above to:

• Respond to your inquiries and follow up on requests
• Schedule visits and provide the services you ask for
• Prepare estimates and communicate about pricing and scope
• Operate, maintain, and improve our website
• Measure the performance of our marketing
• Detect, prevent, and address fraud, abuse, or security issues
• Meet legal, tax, and regulatory obligations

Service providers

We rely on trusted third-party providers to run parts of our business. Depending on the tools we have in place, these providers may process your information to support:

• Website hosting and delivery
• Email and messaging notifications
• Website analytics
• Advertising and marketing measurement
• Lead routing and notifications
• Scheduling
• Customer relationship management (CRM)

These providers may only process information on our behalf and for the purposes we describe here.

Analytics and advertising tools

We plan to use tools such as Google Analytics and advertising technologies from Google and Meta to understand website performance and measure our marketing. These tools are not necessarily active yet, and we do not claim they are running unless they are actually enabled on the website. When they are enabled, they may set cookies or collect technical information as described in our Cookie Policy.

How information is shared

We do not share your personal information freely. We share it only in limited situations, including:

• With the service providers described above, so they can perform work on our behalf
• With legal authorities or other parties when we are required to do so by law, or when we believe in good faith that it is necessary to comply with a legal obligation, enforce our terms, or protect the rights, safety, or property of our customers, the public, or our business
• In connection with a business transfer, such as a sale or reorganization of our business

We do not sell your personal information for money.

How long we keep information

We keep information for as long as we reasonably need it to respond to your request, provide services, maintain business and tax records, and meet our legal obligations. When we no longer need it, we take reasonable steps to delete it or remove information that identifies you. Because our needs vary by situation, we do not set a single fixed retention period.

Security

We take reasonable steps to protect the information we hold. However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information that is not needed for your request.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Your choices and requests

You can ask us about the information we hold, request corrections, or ask us to delete information, subject to any records we are required to keep. To make a request, email us atoffice@chimneyvantor.com.

Privacy rights vary depending on where you live, and some state laws provide additional rights. We will handle your request in line with the laws that apply to you.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle information.